✦ We're Here to Help

StarFlow Support

Real humans. Real answers. We respond to every message personally — no bots, no canned replies.

⏱ Typical response time: 1–2 business days

Common Topics

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Access & Purchase Issues
Paid but features are still locked? Tell us the email on your StarFlow account and we'll sort it out immediately.
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Birth Chart Questions
Something looks off in your chart? Share your birth date, time, and location and we'll take a look.
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Account & Login
Trouble signing in, resetting your password, or accessing your account on a new device? We'll get you back in.
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Feature Requests & Feedback
Have an idea that would make StarFlow better? We genuinely read every suggestion. Many features came from users like you.

Quick Answers

I purchased but the app still shows the paywall. What do I do? +
First, make sure you are signed in to the app with the same email you used to buy at app.starflow-co.com — access is tied to that account. Then close and fully reopen the app; it sometimes needs a moment to sync. If it's still locked, tap "Check my access" on the paywall screen. Still no luck? Email us at info@bouldermountaintech.com with the email on your account and we'll unlock you manually right away.
How do I request a refund? +
Purchases are made through Stripe at app.starflow-co.com, not the App Store, so refunds come from us directly. Email us at info@bouldermountaintech.com with the email on your account and what you bought, and we'll look at it promptly. We'll always try to make it right.
Can I use StarFlow on multiple devices? +
Yes. Sign in with the same account on any iPhone or iPad and your chart, profile, and access will be there. Your account is not tied to a single device.
How do I delete my account and data? +
Email info@bouldermountaintech.com with the subject line "Delete My Account" and your account email. We'll permanently delete all your data within 30 days and confirm when it's done.
My birth chart looks wrong — what should I check? +
Double-check that your birth time and location are entered correctly — even a 30-minute difference can shift your rising sign and house placements. If everything looks right and something still seems off, email us your birth details and we'll verify the calculation manually.
Is my personal data safe? +
Yes. Your data is encrypted and stored securely. We never sell, share, or use your information for advertising. See our full Privacy Policy for details.